Customer promise

We offer comprehensive real-estate services for our campus, listening to your needs and providing solution-oriented expertise. We provide reliable services with a human touch.

We produce accessible spaces and services with a positive, professional attitude. We ensure a holistic campus experience conducive to your success and the fulfilment of your dreams.

Service principles and operating models
 

We communicate actively, spreading awareness about our services.
Communication is designed from a customer point of view to reach them at the right time and through the right channels.

We listen to our customers’ needs and respond quickly.
We keep on top of our customers’ demands and promptly request feedback after important interactions. We are readily available and answer enquiries without delay.

We work closely with our stakeholders.
We hold regular meetings with our stakeholders to strengthen our collaboration, and stakeholders participate actively in our joint projects.

We offer pleasant rooms and facilities with efficient digital and building services.
We maintain and develop our digital and real-estate services to better meet campus users' needs.

We operate on a one-stop principle combined with a customer-oriented approach.
We work according to agreed processes, and we handle any requests requiring further research as back-office work. Our customers are our shared responsibility.

We guarantee a fit-for-purpose standard of quality in all our operations.
We have target response times and methods for our key services, and we are continually improving our process transparency.